Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers-at no cost.Īthenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
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Fundamental to our mission to help build a better Internet is protecting the free and open Internet. We’re a highly ambitious, large-scale technology company with a soul. We’re not just a highly ambitious, large-scale technology company.
You have the ability to read and write in multiple languages.You are familiar with Cloudflare and have a site actively using our platform.Remote work / work from home available in PDT time zone.Flexibility to work varying work schedules including Pacific time, holidays, weekends, more than 5 days in a row, overtime.Passionate about working in Support, helping customers, and being a team player.You have experience writing scripts in Bash, Python, JavaScript, or other scripting language.You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance.You have strong communication skills, both verbal and written.Hands-on experience with Linux/Mac/Windows Operating Systems.Experience installing and configuring web servers like Apache, Nginx, and IIS.Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump.You possess a web development, hosting and customer support background.Fundamental understanding of what a proxy is, how it works, and configurations involved.Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues.2-4 years experience working within a Technical/Customer Support team.Fundamental understanding how the Internet works (OSI Model).This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.Įxamples Of Required Skills, Knowledge, And Experience You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.ĭo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team.
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Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. We cannot complete our mission without building a diverse and inclusive team. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We realize people do not fit into neat boxes. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet.
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